Grievance Redressal

We take your concerns seriously. If you have any issue — privacy, billing, data, or product — reach out and we will respond quickly.

Response Time

We will acknowledge your query within 24 hours and resolve it within 15 days, in line with the DPDP Act 2023.

How to file

1. Email the officer above with a clear subject line (e.g. "Data deletion request", "Billing issue")
2. Include your registered email and a summary of the concern
3. Attach any supporting screenshots or payment references
4. You will receive a ticket ID within 24 hours and status updates until resolution

Escalation

Unresolved grievances after 15 days may be escalated to the Data Protection Board of India at dpdpb.gov.in.